Pair Tree Autism Services
Background For Pair Tree
Pair Tree Autism Services, founded in July 2023 by BCBA Shalan Baker, is a new ABA therapy clinic in Indiana dedicated to client-focused care. In just a few months, Pair Tree grew quickly, but like many ABA startups, the administrative burden of billing and revenue cycle management became a major challenge.
The Challenge
In its first months, Pair Tree’s rapid growth was overshadowed by heavy administrative burdens. The clinic struggled with:
- Overwhelming paperwork that took focus away from clients.
- Disjointed billing processes that slowed revenue capture.
- Payer enrollment difficulties and payer-specific requests that created barriers to timely reimbursement.
- Delayed revenue cycles, making it harder to keep operations running smoothly.
These challenges placed strain on both leadership and staff, diverting valuable energy from client care.
The Solution
To address these hurdles, Pair Tree partnered with Raven Health to adopt the Raven 360 Managed Billing Service. Through Raven managed billing, Pair Tree:
- Validated each client’s insurance eligibility during onboarding to ensure services were aligned with payer requirements.
- Leveraged Raven’s integrated billing interface and expert billing specialists to automatically create, modify, and process claims.
- Streamlined scheduling and session management through Raven’s data collection platform, reducing manual effort.
As Shalan noted:
“Before Raven, billing was a challenge for us. Payer enrollment was a big pain, but so were payer-specific requests that just added barriers to us getting reimbursed for services. However, with Raven’s all-in-one platform, we streamlined our entire billing process, letting us not only capture our service reimbursements but also recapture hours of our time.”
The Results & Achievements
By restructuring its revenue management approach with Raven Health, Pair Tree quickly realized significant improvements:
100% Validation and Acknowledgment
Raven 360’s business rule engine enabled near-perfect acceptance rates at clearinghouses and payers. Claims were adjudicated within 24 hours of submission.
Payments Within 2 Days
Once claims were adjudicated, payments were wired directly to Pair Tree’s bank account and posted automatically, creating faster and more reliable revenue cycles.
Comprehensive Onboarding
Eligibility checks ensured services were billable from the start, removing delays and confusion around coverage.
Insightful Reporting
Monthly reporting gave Pair Tree deep visibility into payer behaviors, acceptance rates, and remittance advice, supporting more informed decision-making.
Reduced Administrative Complexities
Raven integrated data collection, supervision scheduling, and billing in one place. Staff could collect session data, upload notes, and track billing status with ease.
From the Client
“Raven Health has been a pivotal partner in getting my business up and running. The billing portion is an amazing part of the experience. Billing is a daunting task when being a BCBA and owner, but Raven has made it easy.” Shalan Baker, Owner
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