When Crescent Bloom, an ABA school and community-based program in New Orleans, sought to grow, one major hurdle stood in their way: billing. As a busy practice owner and dual-licensed BCBA and LPC, Rebekah Cianci knew that billing management was taking too much time and energy away from her primary mission – supporting her clients. That’s when she turned to Raven Health’s Managed Billing services. Since partnering with Raven Health, Crescent Bloom has not only reduced stress but also improved efficiency in their billing processes.

Here’s a glimpse into how our Managed Billing team has empowered Crescent Bloom:

Key Billing Achievements:

• 97% Paid Rate: Our team ensures that claims are processed promptly, with ongoing resubmissions for any denials.
• Claims Paid in an Average of 10.31 Days: Raven is committed to fast results. Crescent Bloom’s claims have been paid swiftly, allowing for better cash flow and stability.
• Another Initiative to Help: Raven was able to recover old accounts receivable – funds that were previously thought lost or tied up in confusing claim corrections.

For Rebekah, these results have been transformative, freeing up her time and providing peace of mind. As she says, “The billing team has been incredibly effective, but also very kind and positive to work with. It takes a lot off my plate, not just in terms of daily billing, but in terms of feeling confident that they will make sure nothing falls through the cracks.”

A Team That’s Got Your Back

Rebekah works closely with Raven’s billing specialists Beth Sullivan, Arjay Retos, Kelli Fawver, and Laura Bundy. She highlights how supportive the team has been in tackling complex billing tasks, especially when it came to working through old A/R issues. “I had previously struggled with old A/R, particularly keeping track of if a corrected or adjusted claim had been paid. Having the billing team follow up on that has been wonderful – it was a worry that felt really unmanageable to get to on my own.”

Raven Health didn’t just stop at the daily billing needs; they dug into the details. They worked alongside Rebekah to manage the complexities of being dually licensed as both a BCBA and LPC, ensuring all relevant CPT codes were correctly applied. Their approach? Diligent, proactive, and always full of positive energy. “Beth, Arjay, Kelli, and Laura asked clarifying questions and made sure we got set up correctly, even as we were all learning how to make it work together,” Rebekah notes.

Low Stress, High Efficiency

In the world of ABA, billing can feel like a mountain of paperwork, corrections, and follow-ups. Crescent Bloom’s story is a testament to the relief that Raven Health’s Managed Billing can provide. “Billing is probably the least fun part of my job, but they make sure it’s handled very diligently with positive energy and low stress,” says Rebekah. That’s the Raven difference – making the unmanageable feel manageable, so program owners like Rebekah can focus on what they do best.

Why Raven Health?

Raven Health’s Managed Billing service doesn’t just take tasks off your plate – it gives you confidence. Confidence that claims will be handled swiftly, denials won’t be forgotten, and every issue, from day-to-day billing to resolving old A/R, will be tackled with care. Rebekah sums it up perfectly: “It’s been such a wonderful investment that allows me to feel like my billing to-do list will be managed, and any issues will be brought to my attention.”

Final Thoughts

Crescent Bloom’s partnership with Raven Health proves that with the right team, even the most tedious aspects of running an ABA program – like billing – can become stress-free. We’re proud to support Rebekah and her team, helping their program thrive with Raven Health’s managed billing services.

Want to see how Raven Health can transform your billing process? Let’s chat!