Crescent Bloom Case Study
About Crescent Bloom
Crescent Bloom is an ABA school and community-based program located in New Orleans. Founded by Rebekah Cianci, a dual-licensed BCBA and LPC, the practice is committed to delivering high-quality support to children and families. As the program grew, one challenge quickly became clear: billing management was consuming too much time and energy, taking focus away from client care.
The Challenge
Like many ABA practices, Crescent Bloom struggled with the administrative demands of billing. Rebekah faced mounting challenges that made growth difficult:
- Claims submissions and corrections were eating into valuable time.
- Old accounts receivable (A/R) piled up and became overwhelming to track.
- Dual licensure as both a BCBA and LPC created complex billing scenarios with multiple CPT codes.
- Constant worry lingered that some claims might be missed or slip through the cracks.
Billing was no longer just a back-office task, it had become a barrier to Crescent Bloom’s ability to expand and serve more clients.
The Solution
Crescent Bloom partnered with Raven Health’s Managed Billing services to remove the burden of billing and restore focus on client care. Raven’s billing specialists — Beth Sullivan, Kelli Fawver, and Laura Bundy worked closely with Rebekah to:
- Submit and track claims with precision.
- Resubmit denials quickly and persistently until resolved.
- Recover old A/R that had previously felt unmanageable.
- Correctly apply CPT codes across both BCBA and LPC services.
- Provide proactive support and communication to ensure nothing fell through the cracks.
Our approach combined expertise with positivity, turning a stressful process into a reliable and supportive partnership.
The Results & Achievements
Partnering with Raven Health produced measurable improvements that reshaped Crescent Bloom’s billing experience:
From the Client
“The billing team has been incredibly effective, but also very kind and positive to work with. It takes a lot off my plate, not just in terms of daily billing, but in terms of feeling confident that they will make sure nothing falls through the cracks.”
See Raven in action—tailored to your clinic.
In a quick touch base, we’ll map Raven to your current workflow: credentialing, scheduling, data collection, and billing—without the admin overhead.
Pair Tree Autism Services Case Study
Pair Tree's Background
Pair Tree Autism Services, founded in July 2023 by BCBA Shalan Baker, is a new ABA therapy clinic in Indiana dedicated to client-focused care. In just a few months, Pair Tree grew quickly, but like many ABA startups, the administrative burden of billing and revenue cycle management became a major challenge.
The Challenge
In its first months, Pair Tree’s rapid growth was overshadowed by heavy administrative burdens. The clinic struggled with:
- Overwhelming paperwork that took focus away from clients.
- Disjointed billing processes that slowed revenue capture.
- Payer enrollment difficulties and payer-specific requests that created barriers to timely reimbursement.
- Delayed revenue cycles, making it harder to keep operations running smoothly.
These challenges placed strain on both leadership and staff, diverting valuable energy from client care.
The Solution
To address these hurdles, Pair Tree partnered with Raven Health to adopt the Raven 360 Managed Billing Service. Through Raven managed billing, Pair Tree:
- Validated each client’s insurance eligibility during onboarding to ensure services were aligned with payer requirements.
- Leveraged Raven’s integrated billing interface and expert billing specialists to automatically create, modify, and process claims.
- Streamlined scheduling and session management through Raven’s data collection platform, reducing manual effort.
From the Client
“Raven Health has been a pivotal partner in getting my business up and running. The billing portion is an amazing part of the experience. Billing is a daunting task when being a BCBA and owner, but Raven has made it easy.”
See Raven in action—tailored to your clinic.
In a quick touch base, we’ll map Raven to your current workflow: credentialing, scheduling, data collection, and billing—without the admin overhead.