About Crescent Bloom
Crescent Bloom is an ABA school and community-based program located in New Orleans. Founded by Rebekah Cianci, a dual-licensed BCBA and LPC, the practice is committed to delivering high-quality support to children and families. As the program grew, one challenge quickly became clear: billing management was consuming too much time and energy, taking focus away from client care.
The Challenge
Like many ABA practices, Crescent Bloom struggled with the administrative demands of billing. Rebekah faced mounting challenges that made growth difficult:
Claims submissions and corrections were eating into valuable time.
Old accounts receivable (A/R) piled up and became overwhelming to track.
Dual licensure as both a BCBA and LPC created complex billing scenarios with multiple CPT codes.
Constant worry lingered that some claims might be missed or slip through the cracks.
Billing was no longer just a back-office task, it had become a barrier to Crescent Bloom’s ability to expand and serve more clients.
The Solution
Crescent Bloom partnered with Raven Health’s Managed Billing services to remove the burden of billing and restore focus on client care. Raven’s billing specialists - Beth Sullivan, Kelli Fawver, and Laura Bundy worked closely with Rebekah to:
Submit and track claims with precision.
Resubmit denials quickly and persistently until resolved.
Recover old A/R that had previously felt unmanageable.
Correctly apply CPT codes across both BCBA and LPC services.
Provide proactive support and communication to ensure nothing fell through the cracks.
Our approach combined expertise with positivity, turning a stressful process into a reliable and supportive partnership.
The Results & Achievements
Partnering with Raven Health produced measurable improvements that reshaped Crescent Bloom’s billing experience:
98%+ Paid Rate Nearly all of Crescent Bloom’s claims are now successfully paid, thanks to Raven Health’s consistent submissions and follow-ups. This has significantly reduced lost revenue and ensured the practice is compensated for the services it provides. Claims Paid in Just 8 Days The speed of payments improved dramatically, with claims being paid in as little as 8 days. This faster turnaround gave Crescent Bloom greater financial stability and predictable cash flow, allowing the practice to plan for growth with confidence. Old Accounts Receivable Recovery We went beyond day-to-day billing by recovering old receivables that Rebekah once thought were lost. This unexpected revenue boost strengthened Crescent Bloom’s finances and lifted the stress of managing confusing and unresolved claims. Streamlined Dual-Licensure Billing As both a BCBA and LPC, Rebekah faced unique billing challenges that required careful coding. Raven Health ensured every claim was correctly coded and submitted, eliminating errors and giving her assurance that her work was billed properly across both licenses.
From the Client
“The billing team has been incredibly effective, but also very kind and positive to work with. It takes a lot off my plate, not just in terms of daily billing, but in terms of feeling confident that they will make sure nothing falls through the cracks.”
Rebekah Cianci, BCBA & Owner Crescent Bloom Consulting Get a guided walkthrough
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